1. All information is given and Products are supplied in accordance with the Terms and Conditions of LifeSpanMeds.com (herein referred to as LSM). The end-user/importer is herein referred to as the Buyer.
2. The Buyer accepts full responsibility for use of all Products and services supplied by LSM. The Buyer affirms that they will use the Products only under the guidance of their physician. We require a valid prescription for product if it is a prescription item in your country.
3. The Buyer affirms that they are of legal age and capacity in their country to agree to these LSM Terms and Conditions.
4. Disclaimer. Before starting to take any product, it is vital that you consult your physician. Do not use it on your own initiative, without medical advice. The Buyer is wholly responsible for any improper usage of products or usage contrary to medical advice. Always discuss with your doctor possible side effects, contraindications for use of a product or any food and drug interactions. The Buyer is wholly responsible for any side effects that may occur while taking a product. We do not offer any medical advice: all information is supplied only on a scientific and educational basis. Always use the products only under the guidance of your physician. LSM is only a distributor, not a manufacturer; any requests or complaints about a product should be made directly to the relevant manufacturer, not to LSM.
5. We DO NOT supply medications generally classed as controlled substances, scheduled drugs or hormones.
6. The Buyer is completely responsible for the confirmation of their personal importation requirements, including any prescription requirements. In general most countries have a policy which allows the importation of up to 3 month’s supply of a given medication, as long as it is for personal use. We give information about import conditions for different countries on our page: Shipping; but national policies are subject to change and we cannot guarantee that this information will always be absolutely correct. In 99% of cases we have experienced NO problems with secure worldwide delivery to our customers.
7. Delivery time. Ordinarily, delivery to UK or other EU country takes 4 - 7 days, to USA takes 6 - 9 days and to other destinations 6 - 14 days. However the Buyer must allow LSM up to 4 weeks for processing and shipping the order after the date when we receive payment. For generic drugs, delivery ordinarily takes 12 - 16 days, but sometimes up to 5 weeks.
8. Discrete shipment. For security reasons LSM may ship orders in separate parts with a time lag of 2 - 7 days between parts. Please account for this possible delay before raising a query with us.
9. Courier services for product shipments are strongly NOT recommended and will only be undertaken if the Buyer has met LSM courier release paperwork requirements. All charges including freight and taxes must be met by the Buyer', including all return costs if the products have to be returned to LSM.
10. To avoid any mailing problems and for security purposes we ship orders in unmarked envelopes by regular air-mail. The envelope is opaque, and is printed only with the Buyer's name and address. Meanwhile sometimes (in 1-2% cases) problems with order might occur due to your national regulations of the Buyer's home country on medicines, causing the product to be detained by Custom's officials. In that case, we suggest that you have a physician's prescription for ordering the product.
Refund Policy:
11. LSM will not be held responsible for misdirected mail. In the event of loss of the order, the products may be reshipped if the reason for loss was beyond Buyer's or LSM's control. However, no refunds will be given.
12. If the Buyer wants to cancel or modify an order after payment has been processed, but before the Products have been shipped, it can be subject up to a 25% charge on credit cards. After the date of shipping we can not accept any cancellation for your orders.
13. If LSM shipped the wrong products, the Buyer must contact LSM before undertaking any action. If the fault is identified and agreed upon, LSM will reship the correct Product or give a full Refund.
14. In the event of products being detained by a foreign customs authority the loss rests with the Buyer. If the products are returned by customs, then, when the products are received by LSM, they may be reshipped again. However, no Refunds will be given.
15. LSM reserves the right to refuse to accept an order without explanation of the reason. If the Buyer has been already paid for such order the LSM reserves the right to issue a 100% refund to the Buyer.
16. If the Buyer wishes to return the product, LSM will not be obliged to issue a refund (except under the circumstances in section 9)
17. If the Buyer places an Order that requires a prescription and then fails to supply a valid prescription, then LSM reserves the right to cancel the Order.
Privacy Policy
18. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. We use security measures to protect against the loss, misuse and alteration of data used by our system. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
19. We will not disclose your credit card number, bank account number or other financial information to anyone, except with your express permission or if we require doing so to comply with a legal process. All transactions are secured by SSL encryption.
20. LSM will only supply Products under these Terms and Conditions, which are non-negotiable. By placing an order you agree to be bound by these terms and conditions.
You are located on a secure website. All information you send and receive is securely sent through a SSL protocol.
Security protocols are used to communicate securely with sites where sensitive data is involved.
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